Note 26 - General and administrative expenses
| 01/01 to 12/31/2017 |
01/01 to 12/31/2016 |
01/01 to 12/31/2015 |
||||||||||
|
Personnel expenses |
(23,276 | ) | (22,360 | ) | (19,573 | ) | ||||||
|
Compensation |
(9,234 | ) | (8,752 | ) | (7,982 | ) | ||||||
|
Payroll taxes |
(2,832 | ) | (2,567 | ) | (2,540 | ) | ||||||
|
Welfare benefits |
(3,374 | ) | (3,070 | ) | (2,472 | ) | ||||||
|
Retirement plans and post-employment benefits (Note 29) |
(107 | ) | 279 | (240 | ) | |||||||
|
Defined benefit |
(92 | ) | (81 | ) | (78 | ) | ||||||
|
Defined contribution |
(15 | ) | 360 | (162 | ) | |||||||
|
Stock option plan (Note 22d) |
(234 | ) | (306 | ) | (214 | ) | ||||||
|
Training |
(232 | ) | (192 | ) | (202 | ) | ||||||
|
Employee profit sharing |
(3,836 | ) | (3,610 | ) | (3,387 | ) | ||||||
|
Dismissals |
(457 | ) | (571 | ) | (351 | ) | ||||||
|
Provision for labor claims (Note 32) |
(2,970 | ) | (3,571 | ) | (2,185 | ) | ||||||
|
Administrative expenses |
(16,289 | ) | (15,959 | ) | (15,112 | ) | ||||||
|
Data processing and telecommunications |
(4,152 | ) | (3,966 | ) | (4,052 | ) | ||||||
|
Third party services |
(4,161 | ) | (4,340 | ) | (4,044 | ) | ||||||
|
Installations |
(1,256 | ) | (1,161 | ) | (1,022 | ) | ||||||
|
Advertising, promotions and publications |
(1,167 | ) | (1,036 | ) | (1,095 | ) | ||||||
|
Rent |
(1,468 | ) | (1,480 | ) | (1,289 | ) | ||||||
|
Transportation |
(339 | ) | (391 | ) | (411 | ) | ||||||
|
Materials |
(350 | ) | (313 | ) | (380 | ) | ||||||
|
Financial services |
(833 | ) | (731 | ) | (614 | ) | ||||||
|
Security |
(723 | ) | (716 | ) | (675 | ) | ||||||
|
Utilities |
(408 | ) | (425 | ) | (418 | ) | ||||||
|
Travel |
(214 | ) | (199 | ) | (212 | ) | ||||||
|
Other |
(1,218 | ) | (1,201 | ) | (900 | ) | ||||||
|
Depreciation |
(1,564 | ) | (1,702 | ) | (1,688 | ) | ||||||
|
Amortization |
(1,470 | ) | (1,292 | ) | (910 | ) | ||||||
|
Insurance acquisition expenses |
(310 | ) | (721 | ) | (1,138 | ) | ||||||
|
Other expenses |
(11,209 | ) | (8,870 | ) | (9,205 | ) | ||||||
|
Expenses related to credit cards |
(3,753 | ) | (3,165 | ) | (3,415 | ) | ||||||
|
Losses with third party frauds |
(596 | ) | (571 | ) | (468 | ) | ||||||
|
Loss on sale of assets held for sale, fixed assets and investments in associates and joint ventures |
(495 | ) | (274 | ) | (187 | ) | ||||||
|
Provision for civil lawsuits (Note 32) |
(1,519 | ) | (1,489 | ) | (2,069 | ) | ||||||
|
Provision for tax and social security lawsuits |
(670 | ) | (915 | ) | (1,361 | ) | ||||||
|
Refund of interbank costs |
(288 | ) | (294 | ) | (262 | ) | ||||||
|
Provision for Citibank integration expenditures |
(504 | ) | — | — | ||||||||
|
Other |
(3,384 | ) | (2,162 | ) | (1,443 | ) | ||||||
|
|
|
|
|
|
|
|||||||
|
Total |
(54,118 | ) | (50,904 | ) | (47,626 | ) | ||||||
|
|
|
|
|
|
|
|||||||