| Component: (Network and Table) | |
|---|---|
| Network | 000140 - Statement - Consolidated Statements of Cash Flows (http://teletech.com/role/StatementConsolidatedStatementsOfCashFlows)  | 
| Table | (Implied) | 
| Reporting Entity [Axis] | 0001013880 (http://www.sec.gov/CIK) | 
| Consolidated Statements of Cash Flows [Abstract] | Period [Axis] | ||
|---|---|---|---|
2016-01-01 - 2016-12-31  | 2015-01-01 - 2015-12-31  | 2014-01-01 - 2014-12-31  | |
Consolidated Statements of Cash Flows [Abstract]  | |||
Cash flows from operating activities  | |||
Net income  | 37,435,000    | 65,885,000    | 77,417,000    | 
Adjustment to reconcile net income to net cash provided by operating activities:  | |||
Depreciation and amortization  | 68,675,000    | 63,808,000    | 56,538,000    | 
Amortization of contract acquisition costs  | |||
Amortization of debt issuance costs  | |||
Imputed interest expense and fair value adjustments to contingent consideration  | (  | (  | |
Provision for doubtful accounts  | |||
Gain on disposal of assets  | (  | (  | |
Impairment losses  | 32,050,000    | 8,100,000    | 373,000    | 
Loss on assets held-for-sale  | 5,300,000    | 0    | 0    | 
Deferred income taxes  | (  | ||
Excess tax benefit from equity-based awards  | (  | (  | (  | 
Equity-based compensation expense  | |||
(Gain) loss on foreign currency derivatives  | (  | (  | |
Changes in assets and liabilities, net of acquisitions:  | |||
Accounts receivable  | (  | (  | (  | 
Prepaids and other assets  | (  | (  | (  | 
Accounts payable and accrued expenses  | (  | (  | |
Deferred revenue and other liabilities  | (  | (  | |
Net cash provided by operating activities  | |||
Cash flows from investing activities  | |||
Proceeds from sale of long-live assets  | |||
Purchases of property, plant and equipment  | (  | (  | (  | 
Investments in non-marketable equity investments  | (  | (  | |
Acquisitions, net of cash acquired of zero and zero, respectively  | (  | (  | (  | 
Net cash used in investing activities  | (  | (  | (  | 
Cash flows from financing activities  | |||
Proceeds from line of credit  | |||
Payments on line of credit  | (  | (  | (  | 
Payments on other debt  | (  | (  | (  | 
Payments of contingent consideration and hold back payments to acquisitions  | (  | (  | (  | 
Dividends paid to shareholders  | (  | (  | |
Payments to noncontrolling interest  | (  | (  | (  | 
Purchase of mandatorily redeemable noncontrolling interest  | (  | ||
Proceeds from exercise of stock options  | |||
Excess tax benefit from equity-based awards  | |||
Payments of debt issuance costs  | (  | (  | |
Purchase of treasury stock  | (  | (  | (  | 
Net cash used in financing activities  | (  | (  | |
Effect of exchange rate changes on cash and cash equivalents  | (  | (  | (  | 
Increase (decrease) in cash and cash equivalents  | (  | (  | (  | 
Cash and cash equivalents, beginning of period  | 60,304,000    | ||
Cash and cash equivalents, end of period  | 55,264,000    | 60,304,000    | 77,316,000    | 
Supplemental disclosures  | |||
Cash paid for interest  | |||
Cash paid for income taxes  | |||
Non-cash investing and financing activities  | |||
Acquisition of long lived assets through capital leases  | |||
Acquisition of equipment through increase in accounts payable, net  | (  | (  | |
Contract acquisition costs credited to accounts receivable  | |||